This website is operated by ZAYNA. Throughout the Site, the terms “we,” “us,” and “our” refer to ZAYNA. By using this Site and purchasing from us, you agree to be bound by these Terms.

We reserve the right to update, modify, or replace any part of these Terms at any time by posting changes to our website. Your continued use of the Site constitutes acceptance of any modifications.

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that enables us to sell our products and services.

By using this Site, you confirm that you:

• Are at least the age of majority in your jurisdiction.
• Will not use our products for any illegal or unauthorized purposes.
• Will not transmit viruses, malware, or harmful code.
• Will provide accurate, complete, and updated purchase and account information.

• Pricing Transparency: Prices are listed in USD and may change without notice.
• Payment Processing: We accept secure payments via Stripe, PayPal, and Shopify Payments (your details remain encrypted).
• Order Acceptance: We reserve the right to refuse or cancel any order if we suspect fraud, unauthorized reselling, or other violations.
• Taxes & Duties: You are responsible for any applicable duties, taxes, or import fees based on your shipping location.

For details on returns, exchanges, and shipping, please refer to our Return Policy.

We strive for accuracy in product descriptions, pricing, and imagery, but we do not guarantee that all product details will always be error-free.

• If a product is mispriced or unavailable after purchase, we reserve the right to cancel your order and issue a full refund.
• Color variations may occur due to differences in monitor settings.
• We may limit quantities of certain products at our discretion.

• Processing Times: Orders are typically processed within 5-6 business days unless otherwise stated.
• Shipping Carriers: We use FedEx, DHL, UPS, or other services for secure delivery.
• Lost or Delayed Shipments: While we ensure safe shipping, we are not responsible for carrier delays or lost packages.

For detailed information, refer to our Shipping Policy.

We want you to love your jewelry! If you’re not satisfied, we offer a 7-day return or exchange policy.

• Eligibility: Items must be unused, in original packaging, and within the return window.
• Non-Returnable Items: Custom orders, engraved pieces, and sale items are final sale.
• Refunds: Processed within 10-12 business days once your return is received.

Read our Return Policy for full details.

All content on this Site—including text, images, logos, and designs—is owned by ZAYNA and may not be copied, distributed, or modified without our written consent.

You may not:

• Use our content for commercial purposes without permission.
• Republish, sell, or reproduce Site content elsewhere.
• Claim any of our intellectual property as your own.

For media or collaboration inquiries, contact info@zayna.com.

We may offer third-party tools and links for additional services (e.g., payment processors, analytics, marketing platforms). We do not control these services and are not responsible for their practices or policies.

You agree not to use our Site for:

• Illegal, fraudulent, or deceptive purposes.
• Spamming, hacking, or spreading malicious software.
• Violating any local, national, or international laws.
• Interfering with the Site’s security features.

• Our Site and products are provided “as is” and “as available.”
• We do not guarantee uninterrupted, error-free, or secure service at all times.
• To the maximum extent permitted by law, ZAYNA is not liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

You agree to defend, indemnify, and hold ZAYNA harmless from any claims, damages, or liabilities arising from:

• Your misuse of our Site or products.
• Your violation of these Terms.
• Your infringement of third-party rights.

These Terms are governed by the laws of Hong Kong, without regard to conflict-of-law principles.

• Informal Resolution: We encourage resolving disputes through direct communication first.
• Arbitration Clause: If unresolved, disputes shall be settled via binding arbitration in Hong Kong.

We may update these Terms periodically. It is your responsibility to review this page for changes. Your continued use of the Site after updates means you accept the revised Terms.