shipping Policy
Shipping Policy
At Zayna, we believe in making fine jewelry shopping seamless and stress-free. Below is everything you need to know about our shipping process, delivery times, and policies.
Order Processing & Shipping Time01
- If your item is ready, it will be shipped within a week (You can contact us if the order is urgent or for custom).
- Need it faster? Expedited shipping options are available at checkout.
- If your item is available in your city, domestic shipping takes 1-2 days, or you can opt for in-store pick-up for even faster service. Book a pick up via our WhatsApp chat channel.
Shipping Carriers & Reliability02
We partner with FedEx for most shipments, ensuring a secure and timely delivery. However, depending on your location, we may also use DHL or UPS for the most reliable service.
Free Shipping & International Orders03
- We offer free shipping on all orders—worldwide.
- Customs duties, VAT, and import taxes are not included and must be handled by the recipient.
Order Tracking & Support04
- Track your order instantly via our WhatsApp chat channel.
- If your order is delayed, contact us anytime, and we will keep you updated on your shipment status.
- Our 24/7 WhatsApp chat support is always available to assist you.
Lost, Delayed, or Damaged Packages05
- If your package is lost in transit, we take full responsibility and will resolve the issue.
- For unexpected delays, reach out, and we’ll work with the carrier to keep you informed.
Returns & Replacements06
- Refunds – Eligible if the item is returned within 7 working days in its original condition. You can learn more here.
- Replacements – We offer a 2-year warranty on all jewelry. If you need a replacement, send us your reason, and we’ll assess the request.
Need Help?
For any questions about your order, shipping, or tracking, contact us anytime via:
We’re here to make your jewelry shopping effortless!