Privacy policy
Privacy Policy
Your privacy matters to us
This Privacy Policy describes how Zayna (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website or otherwise communicate with us regarding the Site (collectively, the “Services”).
For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term “personal information”, we are referring to information that identifies, relates to, describes or can be associated with you.
- Contact details (name, address, phone, email)
- Order information (shipping, billing, payment)
- Account information (username, password)
- Customer support communications
- Device and browser information
- IP address and network connection
- Interaction with our Services
- Cookies and tracking technologies
- Shopify platform data
- Payment processor information
- Marketing and analytics partners
- Service providers and vendors
How We Use Your Personal Information
To process payments, fulfill orders, manage your account, arrange shipping, and provide service features.
To send promotional communications and show you relevant advertisements for products or services.
To detect, investigate or take action regarding possible fraudulent, illegal or malicious activity.
To provide customer support and improve our Services based on usage patterns and feedback.
Cookies
Like many websites, we use Cookies on our Site. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services.
Cookie Management: Most browsers allow you to remove or reject Cookies through your browser controls. Please note that removing or blocking Cookies can negatively impact your user experience and may cause some Services to work incorrectly.
How We Disclose Personal Information
We may disclose your personal information in the following circumstances:
| Category | Recipients |
|---|---|
| Identifiers and contact details | Vendors, service providers, business partners |
| Order and account information | Payment processors, fulfillment partners |
| Usage and network activity | Analytics providers, IT services |
| Geolocation data | Service providers, marketing partners |
We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.
Your Rights
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information.
Request access to personal information we hold about you
Request deletion of your personal information
Request correction of inaccurate information
Receive and transfer your data to another service
Exercise Your Rights: You may exercise these rights by contacting us using the details below. We will respond to your request in a timely manner as required under applicable law.
Security and Data Retention
We implement appropriate technical and organizational measures to protect your personal information. However, no security measures are perfect or impenetrable.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Children’s Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us to request that it be deleted.
Contact Us
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us:
For the purpose of applicable data protection laws and if not explicitly stated otherwise, we are the data controller of your personal information.